Click here to download your boarding information form. A boarding form must be completed prior to boarding. If you have multiple pets, just fill out the pet section for each additional pet once the initial form is complete. You can complete this and bring it with you the day of check-in to speed up your check-in.
Rules and Regulations for Boarding Animals: The number one priority for Riverside Pet Resort is to keep your animals safe during their vacation with us. For this reason we have a set of rules and regulations that we must follow.
Vaccinations: All animals must be up to date with their vaccinations. We must also have a hard copy of these vaccinations from your vet to keep on file on the day of check-in. This can be done by having your vet fax over a copy of your vaccinations or you can pick up a copy from your vet and bring them with you on check-in day. IF YOUR VACCINATIONS CANNOT BE CONFIRMED, THEN WE CANNOT LET THEM STAY. This is also a State of NC requirement.
Dog Vaccinations include: Rabies, Bordetella, and Distemper.
Cat Vaccinations include: Rabies, Distemper, Leukemia
Sick Animals: If your pet becomes sick while staying with us we will notify you immediately and attempt to seek medical attention from your primary vet indicated on your check-in chart. If this vet is unavailable, a vet of our choosing will be used. All vet visits will be at the owners expense.
Puppies under the age of 4 months will not be allowed to board at Riverside Pet Resort. We love puppies but it is just too dangerous for their health at this young age.
Females in Heat: No female dogs in heat will be allowed to board.
Boarding Payments: Payments can be pre-paid or paid at time of check-out. We take cash, checks, or credit cards. Christmas and Thanksgiving holidays will require a 50% downpayment or may be reserved with a credit card. Your reservation may be canceled up to 24 hours before the reservation date. Failure to cancel a boarding appointment prior to 24 hour in advance will result in losing the 50% deposit.
Food: Customers are requested to bring your own food. Most dogs are use to eating the same dog food every day for years and a sudden change to a different food can cause diarrhea and stomach discomfort. All dog food needs to be in a air tight bags or plastic containers. We recommend packing dog food into a gallon size ziplock bag and writing your dogs name on the outside of the bag with a marker. You can also put your food in large tupperware style containers or cereal containers. Please do not bring open bags of dog food without a container.
Beds: Customers are encouraged to bring dog beds or blankets for their pets to sleep on. WARNING: Many dogs act much different while boarding. Some chew up their dog beds while in a boarding facility. Riverside Pet Resort will not be liable for chewed up, soiled, or damaged dog beds or blankets. We will take beds away if we see your pet chewing them up. This is for their safety. We will attempt to wash beds or towels if possible if they become soiled.
We recommend letting your pet sleep on a thick towel, quilt, or blanket at your house prior to boarding. Bring this item with you for their bedding instead of their regular bed. This can avoid a costly replacement of their favorite dog bed.
Kuranda beds are available for rent in our lobby for only $3 per night. This could save you a costly replacement of an expensive dog bed.
Toys/Treats: Customers are allowed to bring toys to keep their pets comfortable. These toys must be safe and not present a choking hazard. Tennis balls and Kongs are ideal. Treats are also allowed but must be in a ziplock bag labeled with their name. Rawhide chews and bones are not allowed. They are extreme choking hazard if they are not constantly monitored. We are just not willing to take that chance.